Call us Monday - Friday 10.00am - 5.00pm
020 8503 7127

Delivery & Collection Infomation
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Collection
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For those customers that wish to collect the goods themselves, a collection point within London is available, please email us for more details.

Before collection takes place an email confirming goods are ready to collect will be sent and extra collection infomation will be given.

Delivery Details
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Once goods are dispatched for delivery a confirmation email with all delivery infomation will be sent.

Over 90% of orders are despatched by carrier. The remaining lighter ones will be sent by Royal Mail.

Certain specialist goods will be delivered with our own personnel delivery service.

Unfortunately we only accept orders made by the card holder and cannot deliver to PO box addresses.

Please note we cannot guarantee delivery services as we rely on a third party (our carrier), however over 98.5% of deliveries are achieved on time.

All deliveries are supplied seperatly with an invoice detailing all prices & products. Should you lose this, please contact us for another copy.

Delivery Times
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We do not offer a timed delivery service. Deliveries are generally between 8:00am and 5:30pm, Monday through Friday. We are not able to be more specific on courier delivery times. Saturday deliveries can be arranged on certain products for an additional charge.

Delivery Address
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Our security policy is to only supply goods to the cardholders address. If the delivery address is other than that of the cardholder address you must contact us at londongoods@ntlworld.com. Our Online site requires you to input the cardholder address and delivery address. If delivery address is different to the billing address this will delay your order.

Generally we will accept two forms of identification showing the card address to allow an order to go to an alternative residential address. We will deliver to an alternative business address providing we can verify details.

Damage in Transit
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If goods arrive in a damaged condition you must make a note of this on the couriers delivery consignment note and contact us immediately.

Shortages and In-Correct Goods
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If you take delivery of the wrong product please note this on the couriers delivery consignment note and contact us immediately.

It is the customer's responsibility to ensure that what they are signing for is indeed being delivered. Shortages must be noted on the courier's delivery consignment note and you must contact us immediately.

Export
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Worldwide despatch is no problem. Our Export Sales at londongoods@ntlworld.com are happy to provide quotations for delivering any quantity of signs for any country.

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