Placing Your First Order
This page contains step-by-step instructions on how to place your first order.
If you already know what you want to buy, the easiest way to find it is to type its name in the search box on the website.
Alternatively, type a general name (for example, "Transformers") in a search box, or click tabs and links around the website until you discover something interesting.
To get more information about a product, click its name to see its product information page. There you'll find:
- Image/s of the item
- The item's availability
- Background information
- The buttons you need to add the item to your Shopping Basket
- Add it to your Shopping Basket
The Shopping Basket is where you store items you intend to buy. You can also delete items from the Shopping Basket. When you find what you want (or what you might want) click the "Add to Cart" button on the item's product information page.
If you can't see an "Add to Cart" button, it's because the item isn't available from londongoods.co.uk.
When you've added everything you want to the Shopping Basket, click "View Basket" in the top right-hand corner of the page.
To start filling in the order form, click the "checkout" button.
Fill in the order form
The instructions below outline each ordering step.
Enter your e-mail address, select "I'm a new customer" and click the "Continue with checkout" button. The e-mail address you provide here will be the only e-mail address we can use to communicate with you about your order, so please double-check it. You must use your own e-mail address, even if you're buying something for someone else.
Note: don't fill in the password field--you'll be asked to provide a password later in the process.
Enter a delivery address
The delivery charge for your order will be displayed on the order summary page just before you submit your order.
Provide a password and method of payment
Choose a password for your Order. Londongoods.co.uk will not provide the password for you. You'll be able to use your e-mail address and password to make future orders, so make sure you remember which e-mail address and password you used.
Next, let us know how you want to pay for your order.We take Visa, MasterCard and Switch. We do not accept American Express or Diners Club cards. Credit/debit card payments are taken at point of order on all sales cheques or postal orders. All orders must be prepaid. If you're paying with a credit or debit card, enter the number without spaces or dashes.
Review and submit your order
Check the information you've provided and make adjustments by clicking the "edit" button next to the relevant information. When you're ready, click the "Place Your Order" button to submit your order. We'll then send you a confirmation e-mail message. We'll also send you an e-mail message when we dispatch the order to you.
Tracking your order
You can email us at firstname.lastname@example.org to ask for the estimated dispatch date (when we'll send the order to you) and estimated delivery date (when it should arrive at its destination).
We will respond to the email as soon as we can to confirm the despatch and arrival dates.