Open Monday to Friday 10 to 4pm
Call: 020 8503 7127

Terms and Conditions

Terms and Conditions

Any support or Queries please call 020 8503 7127 between 10am - 4pm, mon - fri and leave a message. A customer services representative will contact you once available.

Or email us at:
Alternatively, you can fax us at: 020 8520-8127

Or write to us at:
97 Vallentin Rd


E17 3JJ

By entering this site you agree to abide by the terms and conditions of use thereof. The placement of an order either online or by telephone indicates your acceptance of these terms and conditions.

These terms and conditions are governed and constructed according to UK Law. These terms and conditions do not affect your statutory rights.

Price and availability are subject to change without prior notice. All goods will remain the sole property of until payment is received in full. All products and service are subject to availability and may be withdrawn from sale at any time. If an ordered product cannot be supplied for any reason we will offer an alternative model (if available) or give a full refund. are completely dedicated to your total satisfaction. If you have any suggestions or comments please e-mail us at

-------- have made every effort to ensure that all product information held on this website is accurate. All information, including images and specification, is derived from third party sources such as manufacturers and brochures. have no control over the colour shade of a particular product.

Products are subject to being discontinued by manufacturers without notice. If you order such a product, we will offer the replacement model, if available, or refund the purchase in full.

This website does not offer a stock monitoring feature. Displaying a product on this site does not confirm its current stock status. If you wish to check stock on an item(s) please email us at

We pride ourselves on being as competitive as possible with our prices. If a product is advertised at an incorrect price due to a typographical error or a supplier error we reserve the right to refuse or cancel an order whether or not said order has been confirmed. In such a case we will make you aware of this and a full refund will be given if required.

All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. Thereafter payment is collected through our online credit card processing partner, HSBC.

Payment Methods
We accept most major credit and debit cards including Visa, MasterCard and Switch. We do not accept American Express or Diners Club cards. Credit/debit card payments are taken at point of order on all sales. We also require the cardholder's full details including name, address and telephone number when accepting a credit/debit card payment. These must match the exact details registered with the card issuer. Incomplete or incorrect details will result in a delay in processing your order.

We also accept payment via cheque. Orders placed in this way will not be dispatched until we have confirmation that payment has cleared. This can take at least 5 working days from the point we cash the cheque.

In the event we are unable to fulfil an order due to insufficient stock, the customer will be notified of the delay and, should this prove unsuitable, a full refund will be given.

A refund can take an estimated 7 working days to be processed and a further 3 working days to clear banking systems. If you have requested a refund on an order, please allow this time scale to pass (after receiving the refund confirmation email) before contacting us to confirm the refunds status.

Please note that all credit orders that are cancelled when the products are available will be subject to an administration charge of £30.00

Every order placed with Online is subject to a security check. These checks are carried out to protect both you and us against fraudulent transactions. Therefore all information entered by you must match the information held by the card issuer. Supplying incorrect or incomplete information will result in a delay in processing your order. If we are unable to confirm the identity of a customer we may carry out further security checks that may delay the processing of your order. As the supplier we reserve the right not to supply goods if we are unable to reach a satisfactory conclusion to a security check.

We may on occasion ask you to fax, post or email further proof of identity. We may on occasion ask the customer to supply their credit/debit card details to carry out a further security check.

Placing an Order
You can place an order with us via this website or over the telephone.

By submitting your order you are offering to buy goods and allowing us to use your personal details for the purpose of supplying those goods (Including passing your details onto couriers and other subcontractors).

All online orders are confirmed as received through sending an auto-generated email. We reserve the right to decline your order. We will contact you by telephone or email regarding delivery, delays or security issues. We will not be responsible for compensating you for any other loses you may suffer if we do not supply the goods.

By purchasing any product or item you are thereby agreeing to these terms and conditions.

Delivery Times
We do not offer a timed delivery service. Deliveries are generally between 8:00am and 5:30pm, Monday through Friday. We are not able to be more specific on courier delivery times. Saturday deliveries can be arranged on certain products for an additional charge.

Delivery Address
Our security policy is to only supply goods to the cardholders address. If the delivery address is other than that of the cardholder address you must contact us at Our Online site requires you to input the cardholder address only; any other address details entered into this field will delay your order.

Generally we will accept two forms of identification showing the card address to allow an order to go to an alternative residential address. We will deliver to an alternative business address providing we can verify details.

Damage in Transit
If goods arrive in a damaged condition you must make a note of this on the couriers delivery consignment note and contact us immediately.

Shortages and In-Correct Goods
If you take delivery of the wrong product please note this on the couriers delivery consignment note and contact us immediately.

It is the customer's responsibility to ensure that what they are signing for is indeed being delivered. Shortages must be noted on the courier's delivery consignment note and you must contact us immediately.

Back Orders
If you order a product that is out of stock or delayed from the manufacturer we will contact you to make you aware of this. From here you can decide to proceed with or cancel the order. The time scales quoted on such products are estimated time scales. We strive to be as accurate as possible with regards to estimated back order time scales. You have the option to cancel an order that is on back order at any time and your card will in turn be refunded in full.

No Fault Returns:

Any item that is manufactured to order is non-returnable. Any stock item that is sold arising from incorrectly ordered and returned items will incur a 15% handling fee.

Should you wish to return the goods to us, contact our returns/service department and obtain a returns authorisation number. This number will be valid for fourteen days and must be clearly displayed along with your name and address details on all return goods. Before you return the goods at your own cost and risk, it is your responsibility to ensure that the goods are unused and in 'as new' condition. They must also be adequately packed, in their original packaging and complete with all manuals and accessories. Goods received back with components missing will result in the items being charged to you. Goods received back that are not in 'as new' condition will be returned to you, at your cost. Monies will only be refunded once we have received and checked the returned goods. Any money due will be credited within 30 days. 

Faulty Returns:
Products delivered which are 'damaged or dead on arrival' should be notified within 1 day (24 hours) from the delivery date. We will arrange the uplift of the goods. Upon receipt of the goods and confirmation of the fault you will be offered either a replacement, a repair or full refund, providing the item is complete with all accessories and in its original box and packaging. If the product is not deemed faulty the goods will be returned to you. You will be liable for both the uplift and return carriage charge. This returns policy does not affect the buyer's statutory rights.

We suggest the first port of call when dealing with a possible fault is to consult the instruction manual supplied with the product.

All products supplied are covered by the terms and conditions of the manufacturer's guarantee for a minimum of 12 months (unless otherwise specified) from the date of purchase. In the unlikely event that you need to report a faulty or damaged product please contact us on 020 8521-8066.

Any charges incurred by for servicing, call out charges or carriage for products that are then deemed not to be faulty or faulty under guarantee will be charged to your credit/debit card account.

In the unfortunate circumstance you feel the need to complain about any area of the service you received from please feel free to put it in writing to the following address:
10 st johns rd
E4 9TB

We are, at the end of the day, only human and unfortunately mistakes do happen. In such an event we will do everything we can to put them right.

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